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Sopcast FAQ

Downloads:
-Sopcast 3.2.4 Official
-Sopcast Webplayer 3.0.3




Q0:- How to install?
Scroll down to the bottom of this page, and download the ZIP File. Unzip it, and run the Sopcast.exe file.
It will ask you to install, so just do so. It's smart to close your browser (IE or Firefox) before installing.




Q1:- I installed sopcast, but i get player not installed message
Simple.
open your browser go to tools then internet options then go to the security tab,
there- lower the security level to medium low.
now you will be able to watch sopcast streams !




Q2:- do i run or save sopcast when downloading?
You can do What you want , it doesnt matter




Q3:- If I Have firewall, how can I configure it to make SopCast work?
We transfer the channel contents using the P2P technology. You receive the channel contents from
others and you must upload your receiving channel content to others. If you install the firewall, the firewall
can prohibit you from connecting to others and others can not connect to you.. So you must configure the
firewall to open the necessary port. SopCast will use the port through 3900 to 3920, so you must open
those ports for the SopCast.exe bidirectionally, in and out.
If your personal firewall has the automatic configuration function, for example Symantec Internet security,
Microsoft internal firewall with the XP sp2, select allow or permit if you see the information to ask you whether
permit SopCast.exe to access the Internet or not.




Q4:- Sopcast Buffer Only Around 30 % What Can I Do?
You can play the video using Media Player or VLC Player,
Leave the stream page open and let it buffer , Now,
1. Download VLC Player From : This Link
2. Install It, Open the software
3. Click Open and open : http://localhost:8902/tv.asf
Now you will be able to see the video on the vlc (remember you must keep the stream page open )
You can use Windows Media Player as well. You can also start a channel from the player and press the most right little button on the right of the FS(fullscreen) button.
It will open into the External player.
Enjoy watching !




Q5:- WHEN I CLICK ON A SOPCAST LINK IT SAY NO PEERS TO CONNECT..
Its Error the says sopcast is vey busy , to avoid this error tune in early for the game 45 mintues before kickoff !




Q6:- When Sopcast loads I hear the sound but instead of picture the whole screen is green?
What you need to do is to very simple .
the green screen mean that you dont have codec installed,
download codec pack from: This Link
Install it, refresh the stream and enjoy watching !




Q7:- I get the 'Can not access sop service' error message ?
You maybe have bad connections to SopCast serivces and the SopPlayer didn't initialize normally.
You can restart SopClient or re-open the WebPlayer page and have a try.




Q8:- I get the 'Can not retrieve data' error message?
In this case, you get peers list successfully and exchange stream data with them, but they all have no right data to feed you,
your usually have a lower buffer, if this condition lasts so much time, you will get the error message and the channel stop buffering.
This problem will occurred in some condition as below:
- You have bad connections to all peers.
- All peers have no right data because of time synchronization.
- The SopServer have quit abnormally.
- Too lower QC (quality of client network).




Q9:- It doesn't open the channel when I click the link!
This is mostly due to Windows Vista. How to solve it?
- Start Sopcast manually
- Go to our schedule pages
- Copy the link manually (right mouse on the PLAY link -> copy the url location/copy hyperlink with sop://)
- Put it on top in the sopcast adress bar
- Press enter/the blue white arrow, and the channel will start




Q10:- I use Firefox as my main browser. Is there a plugin anywhere for Firefox users to make SopCast work?
Because you use FireFox , you will need to download plugin called internet Explorer Tab :

Download Internet Explorer Tab

Download and install it , then you will be able to watch via SopCast in your FireFox Broswer .



Enjoy watching :)

Still have problems? please drop us an email we will be glad to help you.


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